Questions +Answers

  • Our service consists of rental of our furnishings and accessories, for 30 days beginning on the date it is live on the WAMLS, including delivery and pickup. We ask that if you have your own personal property in the home, please remove prior to us staging unless youโ€™d like us to integrate it into the design. When the property is ready to be de-staged, we require one week notice to arrange pickup. If the client would like any of the staging rearranged, it must be requested at the end of the staging day, and completed by one of our crew members. If there is any damage to our inventory created by flood, fire, theft, or abnormal wear & tear, the client is responsible for the replacement or cleaning cost up to $1500. If there are any minor nail holes incurred by the staging, vonRocko Home is not responsible for patching and re-painting. If during staging or destaging the property we incur any major damage to the property, we will be responsible for any repairs needed. We are fully insured, and will provide proof of insurance as needed.

  • We sure do! However, if you have us give 3+ quotes and none of those results in a staging job, we will have to charge for any and all future quotes.

  • In most instances, we require a site visit to build a quote. If there are recent online listing images to work off of, we can send you a preliminary quote based on that.

    To schedule your desired staging date, we will invoice you 50% of the approved quote. Your deposit is *non-refundable two weeks prior to staging. Should you need to reschedule, please let us know as soon as you know and we will do our best to find you an alternate date. Upon rescheduling you will be *refunded the deposit only if we are able to refill your original staging date. Cancellations will not be refunded.

  • In the case of non-payment, we will give the owner or agent two days notice and remove the furnishings. We do not refund the deposit in this case.

  • Staging fees are determined by a walkthrough, and several factors (including but not limited to home size, accessibility) and cover the first month of rental. Subsequent months are billed monthly at 50% of the estimate/invoice and will begin to accrue 30 days after the listing date (or 7 days after staging, whichever comes first) and will be invoiced monthly. Late payments will accrue a 10% fee every five business days past due.

    STANDARD C.O.D.

    We require full payment on or prior to the day of staging by Credit/Debit payment via invoice with an added 3.15% processing fee. To avoid paying this fee, please request ACH upon acceptance of our quote.

  • DEFERRED PAYMENT THROUGH ESCROW

    We offer a deferred payment option to save on the up-front cost of staging. This invoice would be submitted by the seller or representing agent to be paid in full from seller's closing costs by the closing date. The extra cost for this payment option is 20% of the original invoice amount.

  • We do not stage homes that are occupied by humans or pets during the listing process. We will not stage rooms under construction. All construction areas must be properly separated from the staging areas with plastic or partitions to protect the furniture and accessories.

    Our goal is to merchandise your listing to help it sell for top dollar. We are a team of creative interior decorators, and need space to create our vision.

    Please refrain from making comments about the designs until we are completely finished. We are available for a walkthrough upon completion of the staging, and are happy to address any style edits at that time. Changes may incur charges. Arrangements must be made for us to access the staging area prior to the staging date. This can be by way of a walkthrough, or keys left on the property for us.

  • No. Think of it as an operating room. Would a surgeon let you watch them work their magic?

    As soon as we are done and have loaded out, feel free to invite all your fiends, neighbors, grandparents, mailmen, and priest over for a viewing party. Our magic is done. โœจ

  • We love supporting our community! Here are a few of our favorite people to work with:

    ๐Ÿ‘‰๐Ÿผ Estate Sale Mgmt - Rob Bogart

    ๐Ÿ‘‰๐Ÿผ Real Estate & Architecture Photography - Rob Le Roy

    ๐Ÿ‘‰๐Ÿผ House Cleaning - Lopez Family Cleaning

    ๐Ÿ‘‰๐Ÿผ General Contractor & Carpet Cleaning - Santiago Acevedo

    ๐Ÿ‘‰๐Ÿผ Moving & Junk Hauling - Simon Amah / NW Small Moving